Continuous Quality Improvement Director- Hybrid/ Remote

At Fraser, we believe in building a better, more inclusive world for people of all abilities. As a leading provider of Mental Health and Autism Services in the Midwest, we serve clients with a broad range of needs and diagnoses from birth through adulthood.

Are you passionate about equity and equality and want to make a difference in the world? When you work for Fraser, you make our community more inclusive for people of all abilities. Our positions aren’t “jobs,” they are careers, built with caring. We are champions that help individuals and families with diverse intellectual, emotional, and physical needs identify what success looks like for them. It’s not always easy, but it is always gratifying.

As a Continuous Quality Improvement Director, you will be responsible for direction, coordination, and oversight of clinical health and safety initiatives, and performance improvement functions in the Specialty Healthcare divisions at Fraser. Clinical leaders partner closely with this Director to drive high-impact clinical initiatives that improve operational and clinical performance, with a focus on strategic priorities. Through complex problem solving and analysis, effective stakeholder engagement, management process design, and a focus on simplicity and replicability, this position will help deliver measurable performance improvements. In addition, this director leads Clinical Health and Safety as well as process improvement initiatives and teams.

Responsibilities:

Create and support positive team culture and dynamics in line with Fraser’s people focused philosophy and approach
Lead major clinical operational and strategic initiatives that drive performance, with a focus on clinical excellence, client and staff experience, and mission expansion solutions
Develop and roll out tools and management processes for clinical process improvement
Proactively identify clinical improvement opportunities and process gaps, and implement solutions with alignment from key stakeholders. Organize and structure cross-functional teams to drive complex processes across departments
Function as an internal consultant to Specialty Healthcare Division leadership and staff on quality improvement principles. Assure that Division wide quality initiatives are focused and aligned on improving operational and program efficiencies and effectiveness to promote quality client care
Lead continuous improvement programs throughout the organization and develop a culture of continuous improvement and excellence
Is a change agent responsible for leading the organization into a client centered, data driven, team-oriented culture that embraces continuous improvement
Collaborate with all clinical program areas to ensure open channels of communication are developed and maintained with high emphasis on supporting change management; incorporate ADKAR techniques; assist with staff “buy-in”
Hire, train, supervise, and coach Continuous Quality Improvement team members that includes project specialists, project managers and operations analysts
Oversee Clinical Health and Safety team and initiatives – In partnership with the compliance department, perform organizational risk assessments, identify opportunities for improvement, and implement plans
Synthesize and present learnings, insights, and recommendations for key stakeholders and executive leadership
Demonstrate a commitment to Fraser’s Diversity and Inclusion initiative while participating in implementation efforts upon request
Other duties as assigned
Why Fraser?

We value and implement career ladders and internal promotions
Generous Paid Time Off & Insurance options for staff who work 30+ hours/week
Fraser is a qualifying employer under the Department of Education’s public services loan forgiveness program
Full benefits package including medical, dental, vision, and 403(b) retirement plan for full time employees
Culture of continuous quality improvement based on employee and client feedback
Scheduled performance feedback & opportunity for pay raises based on performance
Verizon Wireless cell phone plan and accessories discount
Mileage reimbursement
Childcare discount at Fraser School
Location:

Office location: Richfield, MN / some remote
Schedule:

Monday through Friday, working standard business hours
Requirements:

Master’s Degree required, with emphasis in Health Care or Business Administration preferred. A degree in a clinical field with the required management experience also acceptable
Valid Minnesota Driver’s License with acceptable record required
Effective communication in the English language, including verbal and written communication with both internal and external contacts required
Excellent organizational skills and attention to detail required with the ability to manage multiple priorities
If this ad makes you excited, apply today! We can’t wait to meet you.

Fraser is an Affirmative Action and Equal Opportunity Employer.

This position will be posted at www.fraser.org/jobs until filled. You must apply online here to be formally considered.

If you are having trouble applying or have questions, please contact Fraser HR at staffing@fraser.org or 612.767.7550. If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders, then contact us as we may not have received your application. Thank you for considering Fraser!